contact us

At Webster Five, we pride ourselves in being there for you because you are important to us. We strive to answer your questions clearly, accurately and as quickly as we can. There are a few ways to contact us, depending on your inquiry. We encourage you to reach out to us by calling the main number during normal business hours to speak with a live person. Our other helpful phone numbers are listed below.

Customer service

800-696-9401
MAILING ADDRESS
10 A Street
Auburn, MA 01501
HOURS
Mon - Wed 8:00 AM - 4:30 PM
Thurs - Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM

Bill pay customer service

877-517-8672
HOURS
24 hours a day, 7 days a week

Report a lost or stolen debit card

800-696-9401 (during business hours)
800-264-5578 (after hours)
HOURS
24 hours a day, 7 days a week

Investment Center

800-657-9126
HOURS
Mon - Fri 8:00 AM - 4:30 PM

Bank by phone

800-492-1032
HOURS
24 hours a day, 7 days a week

Home and personal loans

800-696-9401
HOURS
Mon - Wed 8:00 AM - 4:30 PM
Thurs - Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM

Business banking

508-890-8606
HOURS
Mon - Fri 8:00 AM - 5:00 PM

Credit cards

800-558-3424 (personal cards)
866-552-8855 (business cards)
HOURS
24 hours a day, 7 days a week

Activate ATM/debit card

800-448-8268
HOURS
24 hours a day, 7 days a week

Fraud Watch PLUS

866-842-5208
HOURS
24 hours a day, 7 days a week

How can we help you today?