Contact Us

At Webster Five, we pride ourselves in being there for you because you are important to us. We strive to answer your questions clearly, accurately and as quickly as we can. There are a few ways to contact us, depending on your inquiry. We encourage you to reach out to us by calling the main number during normal business hours to speak with a live person. Our other helpful phone numbers are listed below.

Customer contact center

800-696-9401

Hours
Mon – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Mailing Address

10 A Street
Auburn, MA 01501

Bill pay customer service

877-517-8672

Hours
24 hours a day, 7 days a week

Report a lost or stolen debit card

800-696-9401 (business hours)
800-528-2273 (after hours)

Hours
24 hours a day, 7 days a week

Debit card disputes

800-808-6402

Hours

Mon – Fri 8:00 AM – 11:00 PM
Sat 9:00 AM – 3:00 PM

Investment center

800-657-9126

Hours
Mon – Fri 8:00 AM – 4:30 PM

Bank by phone

800-492-1032

Hours
24 hours a day, 7 days a week

Home and personal loans

800-696-9401

Hours
Mon – Wed 8:00 AM – 4:30 PM
Thurs – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Business banking

508-890-8606

Hours
Mon – Fri 8:00 AM – 5:00 PM

Credit cards

800-558-3424 (personal cards)
800-558-3424 (business cards)

Hours
24 hours a day, 7 days a week

Activate ATM/debit card

800-696-9401

Hours
24 hours a day, 7 days a week

 

Mailing Address

10 A Street

Auburn, MA 01501

Make an Appointment

2020 holiday schedule

  • New Year’s Day (2020) – Wed, January 1
  • Martin Luther King, Jr. Day – Mon, January 20
  • Presidents’ Day – Mon, February 17
  • Memorial Day – Mon, May 25
  • Independence Day – Sat, July 4
  • Labor Day – Mon, September 7
  • Columbus Day – Mon, October 12
  • Veterans Day – Wed, November 11
  • Thanksgiving Day – Thurs, November 26
  • Christmas Eve – Thurs, December 24, closing at 1:00 PM
  • Christmas Day – Friday, December 25
  • New Year’s Day 2021 – Friday, January 1
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