Skip to footer

Contact Us

At Webster Five, we pride ourselves in being there for you because you are important to us. We strive to answer your questions clearly, accurately and as quickly as we can. There are a few ways to contact us, depending on your inquiry. We encourage you to reach out to us by calling the main number during normal business hours to speak with a live person. Our other helpful phone numbers are listed below.

Customer contact center

800-696-9401

Hours
Mon – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Mailing Address

35 Millbury Street
Auburn, MA 01501

iPay customer service

877-434-4729

Select Option 1 for consumer, Option 2 for business

Hours
Mon – Fri 8:00 AM – 8:00 PM

Report a lost or stolen debit card

National: 888-297-3416

International: 206-389-5200

Hours
24 hours a day, 7 days a week

Debit card disputes

833-305-0702

Hours

Mon – Fri 9:00 AM – 8:00 PM

Investment center

800-657-9126

Hours
Mon – Fri 8:00 AM – 4:30 PM

24/7 telephone banking

800-492-1032

Hours
24 hours a day, 7 days a week

Home and personal loans

800-696-9401

Hours
Mon – Wed 8:00 AM – 4:30 PM
Thurs – Fri 8:00 AM – 6:00 PM
Sat 8:00 AM – 1:00 PM

Business banking

508-890-8606

Hours
Mon – Fri 8:00 AM – 5:00 PM

Credit cards

Personal cards:

800-558-3424

Business cards:

800-558-3424

Hours
24 hours a day, 7 days a week

Activate debit card and manage pin

National: 800-290-7893

International: 206-624-7998

 

Mailing Address

35 Millbury Street

Auburn, MA 01501

Make an Appointment
2024 holiday schedule
  • New Year’s Day 2024 – Mon, January 1
  • Martin Luther King, Jr. Day – Mon, January 15
  • Presidents’ Day – Mon, February 19
  • Memorial Day – Mon, May 27
  • Juneteenth – Wed, June 19
  • Independence Day – Thurs, July 4
  • Labor Day – Mon, September 2
  • Columbus Day – Mon, October 14
  • Veterans Day – Mon, November 11
  • Thanksgiving Day – Thurs, November 28
  • Christmas Day – Wed, December 25
  • New Year’s Day 2025 – Wed, January 1
Email UsSend FeedbackEmployee Recognition