contact us

At Webster Five, we pride ourselves in being there for you because you are important to us. We strive to answer your questions clearly, accurately and as quickly as we can. There are a few ways to contact us, depending on your inquiry. We encourage you to reach out to us by calling the main number during normal business hours to speak with a live person. Our other helpful phone numbers are listed below.

Customer contact center

Hours

Mon - Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM

Mailing Address

10 A Street
Auburn, MA 01501

Bill pay customer service

Hours

24 hours a day, 7 days a week

Report a lost or stolen debit card

800-696-9401 (business hours)
800-528-2273 (after hours)

Hours

24 hours a day, 7 days a week

Debit card disputes

Hours

24 hours a day, 7 days a week

Investment center

Hours

Mon - Fri 8:00 AM - 4:30 PM

Bank by phone

Hours

24 hours a day, 7 days a week

Home and personal loans

Hours

Mon - Wed 8:00 AM - 4:30 PM
Thurs - Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 1:00 PM

Business banking

Hours

Mon - Fri 8:00 AM - 5:00 PM

Credit cards

800-558-3424 (personal cards)
800-558-3424 (business cards)

Hours

24 hours a day, 7 days a week

Activate ATM/debit card

Hours

24 hours a day, 7 days a week
Make an Appointment

2018 holiday schedule

The bank will be closed in observance of the following holidays:

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