Webster Five Coronavirus (COVID-19) Response

Branch coverage update

Please note: our Front Street, Worcester Branch is open by appointment only Mon – Fri 9:00  AM – 4:00 PM.

Lobby Hours

Mon – Fri 9:00 AM – 4:00 PM

Sat 9:00 AM – 1:00 PM

Drive-up Window Hours

Mon – Wed  9:00 AM – 4:00 PM
Thurs & Fri  9:00 AM – 5:00 PM
Sat  9:00 AM – 1:00 PM

To make an appointment, please call 800.696.9401 or visit web5.com. We encourage you to continue to use Digital Banking in addition to our drive-ups as alternatives to visiting our lobbies. Our drive-up hours will remain the same and can be found here.

Banking with us will continue to look a little different as we follow state guidelines to ensure the health and safety of our customers and employees. Here’s what you can expect:

Convenient solutions for contactless banking

Click on the image below to see the many ways you can conveniently bank with us!

  • To enroll in digital banking and download our mobile banking app, click here
  • You may also withdraw surcharge-free at ATM’s within the SUM network (Find a SUM network ATM)

Need assistance making your mortgage or personal loan payment?

If you are experiencing financial hardship as a result of the current situation and need assistance with your mortgage or consumer loan payments, we are here to work with you to find a solution that fits your needs. We offer options that may include deferring the principal portion of a payment or skipping a loan payment. Know that we’re as dedicated as ever to serving you and your financial needs and are committed to providing the best option while keeping your credit rating in mind.

To submit a request for a mortgage or consumer loan modification, please complete this application. Once complete, submit your request and application here.


Information for businesses

We understand that businesses are struggling as a result of the current situation and our lenders are here to help. Contact a lender today to discuss your borrowing needs. As a Preferred Lender with the SBA, we are here to help you participate in federal relief programs designed to keep businesses up and running. For more information and to apply, click here.


Use reliable sources for information related to COVID-19

Unfortunately, fraudsters are taking advantage of fears surrounding COVID-19. As your trusted banking partner, we want to ensure you’re aware of the scams you need to watch out for. Learn more from the FTC on COVID-19 scams here.


We’re prepared and here for you

Nothing is more important to us than the health of our employees and customers, and we will continue to take steps to minimize health risks to our team, customers, and our community. We will continue to provide reliable access to the important services you count on and share important business updates with you here or on our social media channels: Facebook  Twitter  LinkedIn. You can rest assured that your funds are safe and secure with us and we will continue to provide reliable access to the important services and solutions you count on.

Please contact us at 800-696-9401 if you have any questions or concerns. We are here to help!

Learn more from the CDC about the Coronavirus (COVID-19) and ways you can help keep you and your family safe: https://www.cdc.gov/coronavirus/2019-ncov/index.html