Convenient branch locations:                                            -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Branch hours that meet your needs:                                  -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Bank by Phone:                                                               -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Bank by Internet:                                                             -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Adequate drive-up facilities:                                               -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Convenient ATM locations:                                               -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Please rate your experience with our staff in each of the following categories:

Courtesy:                                                                         -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Efficiency:                                                                        -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Banking knowledge:                                                         -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Accuracy:                                                                        -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Problem resolution:                                                         -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Overall:                                                                            -- Choose an answer -- Excellent Above Average Average Below Average Poor No Answer

Which branch did you visit or call?

Please choose a location from the list:                            -- Choose an answer -- Webster Oxford Auburn Worc. - Park Ave. Worc. - Grafton St. Worc. - Commercial St. Dudley Internet Branch Shrewsbury

How often do you visit, call, or use our online banking?

Please choose a frequency from the list:                            -- Choose an answer -- Once a day Once a week Once a month Twice a month Less than once a month

What was the purpose of your visit or call that day?

Please choose purpose from the list:                                  -- Choose an answer -- Deposit Withdrawal New Account Loan Mortgage Other

Please rate the quality of service you received during the past year.

Please choose from the list:                                               -- Choose an answer -- Improved Stayed the Same Diminished

How long do you wait in line for teller service:

Please choose from the list:                                               -- Choose an answer -- Never a long wait Sometimes a long wait Always a long wait

How would you rate our deposit and loan rates in comparison to other 
financial institutions?

Please choose from the list:                                       -- Choose an answer -- Better then our Competitors About the same Worse then our Competitors

What is the best way to tell you about Webster Five and its services:

Please choose from the list:                                               -- Choose an answer -- Newspaper Radio Television Telephone Statement Stuffers Mailing Lobby Display Newsletters Other

For statistical purposes only, will you please tell us about yourself?

Marital status:                                                                    -- Choose an answer -- Married Single Divorced Widowed

Sex:                                                                                  -- Choose an answer -- Male Female

Age:                                                                                   -- Choose an answer -- Under 25 25 - 34 35 - 54 55 - 64 65 or older

Household income:                                                              -- Choose an answer -- Under $15,000 $15,000 - $29,000 $30,000 - $49,000 $50,000 - $74,000 Over $75,000

Do you own a personal computer:                                        -- Choose an answer -- Yes No

Are you connected to the internet from home:                       -- Choose an answer -- Yes No

Any other comments?